FAQs and Troubleshooting Substance¶

This page answers FAQs, as well as how to diagnose, debug, and work around known issues. We are actively updating this document!

Known Issues And Mitigation¶

My engine is running, memory is up still no VPN, connection is present, but ping times out¶

Stop vm
Unload kext:

kextstat | grep "org.virtualbox.kext.VBoxUSB" > /dev/null 2>&1 && sudo kextunload -b org.virtualbox.kext.VBoxUSB
kextstat | grep "org.virtualbox.kext.VBoxNetFlt" > /dev/null 2>&1 && sudo kextunload -b org.virtualbox.kext.VBoxNetFlt
kextstat | grep "org.virtualbox.kext.VBoxNetAdp" > /dev/null 2>&1 && sudo kextunload -b org.virtualbox.kext.VBoxNetAdp
kextstat | grep "org.virtualbox.kext.VBoxDrv" > /dev/null 2>&1 && sudo kextunload -b org.virtualbox.kext.VBoxDrv

load them back:

sudo kextload "/Library/Application Support/VirtualBox/VBoxDrv.kext" -r "/Library/Application Support/VirtualBox/"
sudo kextload "/Library/Application Support/VirtualBox/VBoxNetFlt.kext" -r "/Library/Application Support/VirtualBox/"
sudo kextload "/Library/Application Support/VirtualBox/VBoxNetAdp.kext" -r "/Library/Application Support/VirtualBox/"
sudo kextload "/Library/Application Support/VirtualBox/VBoxUSB.kext" -r "/Library/Application Support/VirtualBox/"